CivicScience | Telemedicine Use Nudges Upward Again, But Satisfaction Drops

General, Healthcare, Technology

Telemedicine Use Nudges Upward Again, But Satisfaction Drops

Image Credit: Photo by bongkarn thanyakij from Pexels

Adoption of telemedicine inched upward marginally, reaching 37% of Americans in the September reading of an ongoing CivicScience survey on remote healthcare services. 

Meanwhile, though, as more Americans continue to give telemedicine a try, the proportion of those who say they intend to try remote healthcare has dwindled to 17%, its lowest point since November 2019.

Satisfaction with telemedicine among those who’ve tried it ticked downward to its lowest level since the start of the pandemic. Among those surveyed in September, 64% of telemedicine adopters said they liked it.

It turns out that those who’ve adopted telemedicine — and to a lesser extent, those who plan to try it — are more likely than those who are uninterested in telemedicine or unaware of it to be at the forefront of other recent remote tech trends.

In other words, the people who are video-chatting with their doctors are the same people that are ordering grocery delivery, restaurant delivery, and even clothing delivery.

In terms of social media use, telemedicine users and intenders outpace those who are uninterested or unaware on all major platforms.

One final nugget to spark your interest: telemedicine adopters were much more likely than others to use cannabis, either often or occasionally.

Telemedicine adoption continues to creep upwards. However, its growth has slowed tremendously as the pool of people who are interested continues to decline. Those who have jumped on board include many of the same folks who’ve embraced remote services in other aspects of daily life. Telemedicine adopters and intenders are also more likely to use social media and more likely to use cannabis than non-users.

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